Data Subject Rights Request


Captify is committed to ensuring that your privacy is protected. 

To submit a request to get a COPY of your personal information (i.e. to exercise your right of access) or to DELETE your information (i.e. to exercise your right to erasure), please send an email to stating:

  • which request you are making (such as COPY, DELETE or COPY AND DELETE); and
  • what your Captify Cookie ID number is (so that we can locate your personal information).

Please note that when you interact with us as an End User (as described in our  Privacy Notice), we are only able to offer you the opportunity to (1) access your personal information; or (2) delete your information. This is because Captify does not process contact data such as names or emails and so, while we will always investigate any request thoroughly, we are not able to offer you a platform where you can update, correct, restrict processing or request portability. 

Where we are processing your personal information, the main method of meeting the requirement for erasure is by deleting all personally identifying elements so that the personal information cannot be traced back to you or any other identifiable person (sometimes called “de-identifying”).

How do I find out my Captify Cookie ID number?

Depending on the browser you use, the way to find out which cookies are stored and what information they store, will be different.  Please consult your browser vendor’s documentation about how to look at the cookies it has stored.  In all cases, to look at a cookie, you’ll need to provide the domain and the cookie name. For the Captify ID the domain is and the cookie name is cpSess 


We are always available through the contacts in Section 20 of our Privacy Notice to help resolve any issues or doubts you may have in relation to processing of your personal information. If you believe that your rights have not been respected at any time then you also have a right to complain to a data protection authority about our collection and use of your personal information. For more information, please see our Privacy Notice

Last updated on 15 January 2021.

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